Frequently Asked Questions

• Do you perform support on an as-needed basis?
• What do your Total Commitment plans include?
• So no matter what happens in my IT environment, I will never pay more than one flat fee per month?
• What other services and solutions does Gaeltek provide?
• How can I get more information and get started with Gaeltek?

Q:        Do you perform support on an as-needed basis?
A:        Studies show that proactive maintenance improves equipment longevity, uptime and efficiency and provides cost savings over time.  Since our flat fee service plans are based on this premise, we do not offer reactive services. Top

Q:        What do your Total Commitment plans include?
A:        Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

• Patch management and service pack updates
• Anti-virus management, updates and remediation
• Manage back-ups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage firewalls, routers and switches

Remote Help Desk, lab / bench service and onsite service for all covered equipment, operating systems and applications:

• Servers, PCs, laptops, firewalls, routers and switches
• Microsoft Windows XP Pro Desktop Operating Systems
• Microsoft Office XP, 2003 and 2007
• Microsoft Windows Server 2000, 2003 and Small Business Server 2003
• Microsoft Exchange Server 2003 and 2007
• Microsoft SQL Server 2000 and 2005

Vendor Management Services.  Gaeltek will manage all of your insfrastructure vendors, allowing you and your staff to run your business, not your vendors.  Anytime there is a problem with a device or line of business application serviced by a vendor we manage for you, it’s one call to us and we take it from there.  We work with your vendor to resolve the issue.  We will even schedule any onsite visits required by the vendor and oversee the successful remediation of the issue at hand.

• Broadband vendors
• Phone service vendors
• Phone equipment
• Copier / fax / scanner / document imaging vendors
• Line of business application vendors

And many more services. Top

Q:        So no matter what happens in my IT environment, I will never pay more than one flat fee per month?
A:        For identified services you will not pay more than your monthly fee.  However, some items are not included in our flat fee service plans.  Some examples include:  the cost of replacement or new hardware; shipping costs; the cost of software licensing, renewal, or upgrade fee; the cost of any third party vendor or manufacturer support or incident fees; and adding new equipment to your networking environment.  Whenever the potential arises for additional fees out side of our flat fee, you will always be notified in advance. Top

Q:        What other services and solutions does Gaeltek provide?
A:        We can take care of all your business needs, using technology solutions to reduce your costs, increase your revenues, and mitigate your business risks.  Some examples of these solutions are:

• Productivity-enhancing VOIP services and solutions
• Revenue-generating web development solutions that drive clients to your website
• Disaster recovery and business continuity planning to mitigate your risks in the event of a disaster
• Efficiency-boosting mobility solutions to keep your mobile workforce connected Top

Q:        How can I get more information and get started with Gaeltek?
A:        Give us a call at 703-652-4685 and we will be happy to schedule an appointment with you to discuss your particular business needs.  In order to make certain that we can help your business, our process begins with a needs analysis, followed by a cost-savings analysis.  We’ll examine the results of these in order to determine our best recommendations to meet your needs. Top