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Gaeltek’s managed services reduce the stress, challenges, and costs associated with trying to manage and support your IT yourself. Clients of Total CommITment, our Managed Services solution, get the highest level of attention from our team of experts, who apply best practices to your network and diligently monitor your system's performance 24/7. The result is less downtime, better performance, and more productive employees.
By allowing us to manage your IT infrastructure, you not only have a dedicated team of technology experts behind you, but you are also free to focus on what you do best - grow your business.
Why Gaeltek for managed IT services?
As a managed service provider serving the Washington, DC, Northern Virginia and Maryland market for the last six years, we provide our clients with expertise, attentive service, and guaranteed satisfaction – all at a low, fixed monthly cost that helps keeps your IT budget predictable and under control.
You can choose to have us operate all of your IT needs, or just a few. You have the flexibility to get the services you require, within your budget. Our managed services are customized to fit your business model and are designed specifically to alleviate IT worries and help you achieve your goals. We do not use a cookie cutter approach!
Our managed IT services
Desktop and Laptop Management
Maintaining satisfied and productive end users is one of the most challenging issues facing IT departments. Desktop and laptop computers are the tools your employees use throughout the day, so ensuring smooth computer operations is critical to their success. We offer proactive maintenance, comprehensive virus and malware protection system management, and responsive help desk support to ensure that your employees spend less time dealing with technical problems, and more time getting work done.
Some of the specific services we offer include:
- 24/7 Support
- Phone Support
- Remote Support
- Microsoft Application Support
- Emergency After Hours Maintenance
- Online Asset Management
- License Management
- Anti-virus Management
- Patch Management
- Data Backup and Recovery
- On-site Management
- Setup and Configure New PCs, Printers, and PDAs (Blackberries, iPhones, etc)
- Strategic planning for continued successful IT development
- Additional Services as needed/requested
Server and Network Management
Your network is the foundation that everything else is built on, so we proactively monitor and maintain your server and network components to prevent complications before they occur. Your servers are the core of your business network, so it is crucial that they are 100% reliable. Proactive monitoring, patching, and maintenance of your servers gives you the peace of mind that your data is protected and your servers are healthy – and prolongs the life of your systems and keeps your network performance optimized.
With our reliable server and network management plans, you can rest assured that your network will provide a solid foundation for the rest of your business and that you get the services you need at a price that is right.
Our plans include the following services:
- 24/7 Support
- Phone Support
- Application Support
- Service Availability Monitoring
- Emergency After Hours Support Maintenance
- Server Optimization and Management
- Drive Space Management
- Printer Setting Management
- Server Applications
- SQL Server Administration
- Data Backup and Recovery
- On-site Management
- Network Security
- Anti-virus Management
- Patch Management
- User Account Administration
- File Sharing Administration
- Security Administration
- Vendor Management
- Manage and administer routers and firewalls
- Manage and monitor wireless access points
- Strategic planning for continue successful IT development, including quarterly planning meetings
- Additional services as needed/requested
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