Gaeltek is quick to respond and are very thorough in their responses. We never feel that they are too rushed to spend the appropriate amount of time with us in discussions and recommendations. Gaeltek provides excellent customer service. They have been a valuable asset to our company and we would recommend them without hesitation.

What I like most about Gaeltek is the responsiveness! Gaeltek has responded quickly to almost every issue no matter how we contact them. My folks appreciate the timeliness of Gaeltek’s support, as well as the deployment of capabilities that we did not have previously, such as an enterprise email system with Blackberry support and our new VOIP phone system. Gaeltek is doing a very good job.

Gaeltek is outstanding....technical skills explained in plain English, great customer support, and amazing responsiveness. Most importantly, Gaeltek works as a partner with your business. They listen to you, and translate your needs into technical solutions. Our law firm tracks down and stops cyber fraudsters and other Advanced Persistent Threats, so we know something about the threats out there. We’ve depended on Gaeltek for years, and they’ve been a tremendous partner helping us manage our network and keep us secure, and whenever we’ve had a problem – 24/7/365 – they’ve been there to fix it.

Before we partnered with Gaeltek, we were struggling with our computers' operating systems. The server was not large enough. The computers were not being serviced properly. Many of the software licenses had expired. Our server has now been upgraded to accommodate our needs. The computers are now on a maintenance schedule. All of the software licenses are current and we now get all of the updates from the software companies. In addition to bringing our operating and network systems up to speed is the customer service that Gaeltek has brought to our company. We can call or send an email to their help line and get a response in minutes. The issues are taken care of quickly so that our business is not interrupted. Many times I have asked for help on nights and weekends and have had the same quick response.

What I like most about Gaeltek is their timely response to issues, friendliness and (they’re) always available to help. I never have to worry if or when my IT issues will be fixed.

What I like most about Gaeltek is their responsiveness. I am almost always able to reach someone within 5-10 minutes, whether by email or phone. I have had a couple problems with viruses attacking my computer in the past couple months. Each time it happened, I was able to reach someone with Gaeltek very quickly, and they helped me avert the virus and then scan my computer to get back up and running as quickly as possible. I really appreciated the timeliness of the response. I am happy to have a competent, hard-working IT company on my side. We are very happy with Gaeltek!

Gaeltek deals with IT problems like a magic trick … now you see it, now you don't.

Gaeltek takes time to explore best options for business – always looking for best in class upgrades and solutions.

I inadvertently let my password expire (operator error) and therefore could not access the network to send email at work or remotely. I put in a trouble call (web) at around 9pm on a Friday, because I needed it fixed to get some work done that night. It was the first time I marked something urgent or needing fixing right away. I got the automatic response (email) that the trouble call was received immediately. Within about a half hour, I got a call from Andy and he started the process to get me fixed. It couldn't be solved on the first call, but he explained courteously what he was going to try and do and what I should expect to see. It all pretty much happened as he described and I was able to knock out what I needed to do Friday night. This far exceeded my expectations; I honestly thought I wouldn’t be able to get help and finish the work until Monday.

Comparing my experiences with IT support from different private companies, Gaeltek has been the most timely, the most competent, the most courteous, and the most professional by far.

I like Gaeltek’s knowledgeable, efficient and friendly services. The biggest benefit we’ve received with Gaeltek is their fast response time. Gaeltek addresses our specific needs and understands our IT system and business policies. Thank you for the excellent support over the years, particularly recently with all the changes to our organisation's global and regional support.

Around 3:00 p.m. one afternoon in January 2011, Acclaim staff were working in SubroPro, one of Acclaim’s custom line of business applications, when suddenly the data was gone and users started getting errors in their browser interfaces.

A subcontractor on the line of business application had been working on the live system at the time and both they and Gaeltek were informed of the error messages that users were receiving. Gaeltek took charge and contacted the subcontractor to start investigating what had happened. At this point the subcontractor realized that the steps they had taken had caused the problem – and had effectively deleted all the data in a 107Gb database. At 3:30 p.m. we decided to send staff home so that we could focus on recovery of the database, as it is essential to our business operations.

Acclaim management, Gaeltek, and our subcontractor had a meeting to determine exactly what happened so the best course of action for recovery could be determined. Due to the nature of the database and how it was being used and managed by the subcontractor, the only option was to restore from the previous evening’s backup.

Gaeltek immediately made this their priority and stressed their desire to minimize the impact of downtime and to get Acclaim operational. Throughout the data recovery operation, I was impressed with the level of communication by Gaeltek. The hourly update emails instilled confidence and made me feel very confident that although we had lost the database that there would be a full recovery to the previous night’s backup. Between the Axcient backup solution and Gaeltek’s professional approach, we were confident that we had everything under control.

Monetary impact of the mistake by the subcontractor was in the range of $110,000 in lost productivity and repeated effort (due to having to re-enter data from the day of the event). This figure could have been much higher, but Gaeltek had us operational very quickly.

I felt very good about how this issue was handled. Gaeltek has a very professional approach, they communicated very well throughout the data recovery process and they had Acclaim operational as quickly as possible. They also worked with our subcontractor to take steps to prevent a similar repeat of this event in the future. I am very happy with the full range of services and support that we get from Gaeltek!

What I like most about Gaeltek is the friendliness of Gaeltek staff and their willingness to help out at times beyond regular office hours. For me personally, I was locked out of my account over the weekend following Thanksgiving break. I emailed Gaeltek in a panic because I was traveling and needed to access some documents for a presentation and they immediately unlocked me.

Our server has gone down quite often over the last year and Gaeltek has been great at monitoring this and helping us get it back up as soon as possible. Overall, we aren't the easiest organization to work with, as we have offices spread across the US. Gaeltek has done a great job of working with us through our transition of adding more offices… Overall, they've been very responsive.